An autoresponder in cPanel is a feature that automatically sends a pre-defined email response to anyone who sends you an email.

This can be useful for various purposes, such as when you are holiday, temporary unavailability notices, or  responses that you will respond soon. 

There are two methods you can use to do this, using cPanel or via your Webmail.

METHOD 1

Steps to Create an Autoresponder in cPanel

1. Log in to cPanel
   1. Open your web browser and go to your cPanel login page e.g. http://yourdomain.com.au/cpanel/
   2. Enter your username and password .
   3. Click on the “Log in” button.
2. Access the Autoresponder Section
   1. Once logged in, scroll down to the “Email” section on the cPanel dashboard.
   2. Click on the “Autoresponders” icon. This will take you to the Autoresponder Management page.
3. Add a New Autoresponder
   1. On the Autoresponder Management page, click the “Add Autoresponder” button.
   2. You’ll be directed to a form where you can configure your autoresponder settings.
4. Configure Autoresponder Settings

• Interval: Set the interval in hours between each autoresponse. For example, if you set it to 1 hour, a person who emails you will receive the autoresponder only once every hour. If you set it to 0, the autoresponder will send a reply to each email received.
• Email: Enter the email address for which you want to set up the autoresponder. If you want this to apply to a specific email address, make sure to input it here.
• From: Enter the email address that will appear as the sender of the autoresponse.
• Subject: Type the subject line for your autoresponse email.
• Body: Enter the message that you want to be sent automatically. This is where you provide the content of your autoresponse email.
• Start: Specify the start date and time for when the autoresponder should begin sending replies.
• Stop: Specify the end date and time for when the autoresponder should stop sending replies. If you want the autoresponder to be active indefinitely, you can leave this blank.

• HTML or Plain Text: Choose whether the autoresponder email should be in HTML format or plain text.
• Mailbox: If applicable, select the mailbox to use for sending autoresponses.

1. Once you’ve configured all the settings, click the “Create/Modify” button to save your autoresponder.
2. You’ll be redirected back to the Autoresponder Management page where you should see your newly created autoresponder listed.

• To ensure your autoresponder is working as expected, send a test email to the email address you configured.
• Check if the autoresponse email is received with the correct content and formatting.

Managing and Editing Autoresponders

• To edit an existing autoresponder, go back to the Autoresponder Management page, locate the autoresponder you wish to modify, and click the “Edit” link next to it. Make your changes and click “Save”.
• To delete an autoresponder, click the “Delete” link next to the autoresponder you want to remove.

METHOD 2

Steps to Create an Autoresponder in Webmail

1. Login to your Webmail e.g. http://webmail.yourdomain.com
2. Click Autoresponders
3. Click Add Autoresponder
4. Enter your name in the From box.
5. Enter a subject - this will appear to the recipient in the Subject text box.
6. Select the character set to send the email in from the options in the text box.
7. Select the HTML checkbox ONLY if you are using HTML code.
8. Enter the interval, in hours, for the auto responder to wait between responses to the same email address.
9. Provide a message in the Body section, e.g. I am out of the office - contact Joe instead at....."
10. Create a start time.
11. Create a stop time.
12. Click Create/Modify to save the auto responder.

Congratulations your done!